Digital Content Cancellation & Refund Policy

Last updated: April 2026

At MindBody Breakthrough, we want you to understand what you are purchasing before you enrol in one of our pre-recorded online courses, certifications or other digital training products.

Please read the following terms carefully before completing your purchase.

1. Pre-Recorded Digital Courses

Our pre-recorded courses are digital learning products designed for flexible, self-paced study.

Once your purchase has been completed, the course you have purchased will be added to your online training account or learning portal, allowing you to access the course content and available resources.

Unless specifically stated otherwise on the product page, these courses are pre-recorded and are not live webinars or live training events.

2. Immediate Access to Digital Content

Our digital courses are normally made available shortly after your purchase so that you can begin learning without having to wait for the standard 14-day cancellation period to expire.

By requesting and agreeing to immediate access to the digital content, you expressly consent to MindBody Breakthrough beginning the supply of your digital content during the 14-day cancellation period.

You also acknowledge that, once supply of the digital content has begun following that consent, you will lose your statutory right to cancel the digital-content purchase simply because you have changed your mind.

3. Refunds After Digital Access Has Begun

Once access to a pre-recorded course, certification, downloadable resource or other digital content has been provided following your consent to immediate supply, we do not normally provide refunds for:

• Changing your mind after purchase
• Deciding that you no longer wish to complete the course
• Not having sufficient time to complete the training
• Preferring live teaching to pre-recorded learning
• Finding that the teaching or presentation style does not match your preferred learning style
• Failing to access or complete the course after it has been made available to you

We therefore strongly encourage you to read the course description and confirm that self-paced, pre-recorded learning is suitable for you before purchasing.

4. Understanding the Pre-Recorded Learning Format

Pre-recorded learning can feel different from attending a live MindBody Breakthrough webinar.

It is intentionally designed to allow you to learn more privately and methodically at your own pace.

We encourage learners to:

• Complete the training in manageable sections rather than attempting several hours at once
• Pause the videos to take notes and reflect
• Revisit sections that require deeper understanding
• Work alongside any downloadable course resources
• Return to the training at a later date to reinforce learning

If you strongly prefer real-time interaction, group discussion and live Q&A, please consider whether one of our live webinar courses may be more appropriate for you before purchasing a pre-recorded course.

5. Technical Problems or Incorrect Access

If you experience a technical problem accessing a course you have purchased, please contact MindBody Breakthrough.

We will make reasonable efforts to investigate the issue and restore access as quickly as possible.

A temporary technical or account-access issue does not automatically constitute grounds for a refund where the purchased digital content can be restored and supplied as agreed.

6. Faulty or Misdescribed Digital Content

Nothing in this policy limits or excludes your statutory consumer rights.

If digital content is faulty, materially different from its description, or does not meet applicable legal requirements, please contact us so that we can investigate and provide an appropriate remedy where required.

7. Duplicate or Incorrect Purchases

If you believe you have accidentally purchased the same course twice or have been charged incorrectly, please contact us as soon as possible.

We will review genuine duplicate transactions and payment errors individually.

8. Live Webinars and Events

This policy applies specifically to pre-recorded courses and digital content.

Live webinars, face-to-face training, organisational training and other scheduled events may be subject to separate cancellation, transfer and refund terms displayed when booking.

9. Before You Purchase

Please check the individual course page carefully before completing your order, including:

• Course title and description
• Whether the course is live or pre-recorded
• Approximate training duration
• Included resources
• Certification or CPD information, where applicable
• Any technical requirements for accessing the training

If you are unsure whether a course is suitable for you, please contact us before purchasing and we will be happy to help.

10. Contacting Us

If you have a problem with a purchase or accessing your training, please contact:

MindBody Breakthrough
admin@mindbodybreakthrough.net

We will always aim to deal with genuine concerns fairly and reasonably.